MemberHub parent portal for grassroots sports clubs
Give members more control.
Give volunteers less to sort.
Members and parents often need to check a payment, update their details or find information from the club. If they have to come back to a volunteer every time, that’s more admin for someone to pick up.
The MemberHub app gives them a place to manage more for themselves, with everything still connected to your club.
1. Self-serve
Let members sort more themselves
Give members and parents somewhere they can go themselves rather than relying on a coach or committee member every time they need something.
- Update their own information
- See the activities they’re connected to
- Receive club communications and notifications
- Check and manage payments
- Access important club information
2. Update
Keep member details up to date
When something changes, members and parents can update their own information rather than emailing the club and waiting for a volunteer to change it for them.
- Update contact details
- Keep medical information current
- Manage consent preferences
- Keep important information connected to the member
- Reduce the amount volunteers need to update manually
We needed something better to tie into our website and for members to take responsibility for their own data and renewing each year, including encouraging more auto renewals.
Dave, Swans Trust Chairman
3. Family
One account for the family
For families with more than one child, keeping track of club activities shouldn’t mean keeping track of different accounts too. MemberHub lets them manage all family members from the same place.
- Manage multiple family members from one account
- See what each person is connected to
- Keep each person’s details up to date
- See relevant payments and club information
And if the family is connected to more than one club in the Thrive4 Network, they can use the same MemberHub account across them, rather than creating another login for each one.
4. Pay
Let members manage their payments
Members and parents can see and manage their payments through MemberHub, while the information stays connected to the records your club is already using.
- See payments in one place
- Keep payment information connected to membership
- Manage payments without contacting the club
- Give your volunteers fewer payment queries to deal with
5. Connect
Keep everyone connected
MemberHub works alongside your club communications, giving members and parents another way to receive updates and keep up with what’s happening.
- Receive club communications and notifications
- Keep important updates alongside other club information
- Access information without searching through old messages
- Keep comms connected to the rest of their club activity
Trusted by grassroots clubs around the UK
Help when you need it
MemberHub connects into the wider Thrive4Grassroots platform, so we’ll support you when you need us.
The support team provide superb help and guidance for new users and are very responsive to any issues raised with them.
Less back-and-forth for volunteers
The real value isn’t another place for members to log into. It’s fewer small jobs landing with the people already giving their time to run the club.
When members can update their own details, check payments and find the information they need, your volunteers have fewer things to look up, change or answer for them.
Less back-and-forth for volunteers
The real value isn’t another place for members to log into. It’s fewer small jobs landing with the people already giving their time to run the club.
When members can update their own details, check payments and find the information they need, your volunteers have fewer things to look up, change or answer for them.
Explore more Thrive4Grassroots tools
Payments
Understand income, invoices and outstanding payments
Membership
See registrations and abandoned checkouts
Reporting
Get a clearer view of what's happening across your club
Social media
Plan, create and publish more of your social content from one place
Communication
Understand how families are engaging with your messages
Team management
Bring teams, coaches, fixtures, training and availability together
Take a few jobs off your volunteers’ list
Give members and parents an easier way to manage their own details, payments and club information, so fewer everyday requests come back to the people running your club.
MemberHub app FAQs
What is MemberHub?
MemberHub is the member-facing part of Thrive4Grassroots. It gives members and parents their own place to access club information, manage personal details and keep on top of payments, while staying connected to the information your club manages in Thrive4Grassroots.
Can members update their own details?
Yes. Members and parents can update information including contact details, medical information and consent preferences, helping clubs keep important records current without volunteers having to make every change.
Can parents manage more than one child?
Yes. Parents can manage multiple children through the same MemberHub account and see the information connected to each child.
What if someone belongs to more than one club using Thrive4?
They don’t need a separate MemberHub account for every club. Their MemberHub account can show their connections across different clubs using Thrive4, making it easier to manage everything from one place.
Can members see their payments?
Yes. Members and parents can see and manage payments through MemberHub, with that information connected to the wider Thrive4Grassroots platform.
Can clubs communicate through MemberHub?
Yes. MemberHub works with Thrive4Grassroots communication tools so members and parents can receive club communications and notifications.
Where can I download the Thrive4 MemberHub app?
The Thrive4 MemberHub app is free to download for iPhone and Android.
Download for iPhone: App Store
Download for Android: Google Play
Once downloaded, simply log in using the same details you use for your Thrive4 MemberHub account.